Shipping Policy
1. Order Processing & Fulfilment
At Detritus Designs, all our products are made on demand and fulfilled by our trusted partner, Printful. This means your order is printed and shipped only after it is placed, which helps reduce waste and support sustainable production.
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Orders are typically processed within 2–7 business days before shipping.
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Processing times may vary during peak seasons, holidays, or due to supply chain delays.
2. Shipping Times & Delivery Estimates
Once fulfilled, your order will be shipped based on the shipping method selected at checkout.
Estimated delivery times are as follows:
Destination
Estimated Shipping Time:
New Zealand
9 - 27 Business Days
Australia
9 - 27 Business Days
USA & Canada
7 - 14 Business Days
UK & Europe
7 - 20 Business Days
Rest of World
10 - 30 Business Days
🚀 Note: These are estimated shipping times and may vary due to customs, courier delays, or unforeseen circumstances.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and the selected shipping method. We strive to keep shipping rates fair and transparent.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email (if applicable). Some shipping methods may not include tracking.
5. Lost, Stolen, or Delayed Packages
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. However, if your order is significantly delayed or missing, please contact us at detritusdesignsdd@gmail.com and we will assist you in resolving the issue.
6. Customs, Duties & Taxes
For international orders, customs fees, duties, or taxes may apply depending on your country’s regulations. These charges are not included in your order total and must be paid by the recipient.
7. Returns Due to Incorrect Address
If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for covering the cost of reshipping the item. Please double-check your address before placing your order.
8. Contact Us
If you have any shipping-related questions, feel free to reach out at detritusdesignsdd@gmail.com